GENERAL SHIPPING INFORMATION

Depending on the weight and size of the order you might have the options to ship by regular mail or DPD parcel service. While using DPD parcel service the shipment is insured and track and trace will be available. There is no insurance and track and trace while using regular mail. Estimated time of delivery can vary and depends on your location.

We do ship within the European Union (plus Norway and Switzerland) only. For customers in the US and Canada, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. For all other regions, please create a ticket at http://esupport.thecus.com.

AM I RESPONSIBLE FOR PAYING DUTIES AND TAXES ON MY ORDER?

Duties and taxes are different in every country and many factors play a role in determining if they need to be paid. Orders shipped to Norway and Switzerland (outside of the EU) may be subject to import taxes and customs duties levied by the destination country. From our experience, most customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return.